FREQUENTLY ASKED QUESTIONS
WHAT ARE GLOSSED BY CLAIRE EYELASHES MADE FROM?
All of our eyelashes are handmade from high quality synthetic/faux mink fibres.
Our cruelty-free synthetic/faux mink lashes will give you a similar fluffy, wispy appearance to real mink without causing harm to any animals.
ARE THE EYELASHES REUSABLE?
With proper care, your fabulous lashes can be reused up to 15 times.
ARE ALL THE EYELASH BANDS ONE SIZE?
Yes, the eyelash bands only come in one size. They are usually quite long in order to cater for various eye shapes and sizes but can easily be trimmed to fit the length of your own natural lash line with a small scissors.
WHAT ARE THE MAKEUP BRUSHES MADE FROM?
Our makeup brushes are made from high quality, cruelty-free synthetic fibres. Some have plastic handles and some have wooden handles but this will be clearly stated in the product specification on our website.
ARE THE MAKEUP SPONGES LATEX-FREE?
Yes, our makeup sponges are latex-free and suitable for use by those with sensitive skin.
DO YOU PROVIDE AN MUA DISCOUNT?
Please email us on firstname.lastname@example.org for further details.
WHEN SHOULD I EXPECT TO RECEIVE MY ORDER?
Where possible, orders will be dispatched on the next working day.
For details of our shipping times to various locations, please click here:https://www.glossedbyclaire.com/policies/shipping-policy
PLEASE NOTE THAT DURING BUSY PERIODS I.E. BLACK FRIDAY OR PROMOTIONAL PERIODS AND WITH DELAYS CAUSED BY THE GLOBAL COVID19 PANDEMIC, THERE MAY BE DELAYS AND DELIVERY MAY TAKE UP TO 10 WORKING DAYS.
If you are concerned that your order hasn't arrived, please bare with us until your estimated delivery window has passed. In the unlikely event that your order still hasn't arrived, or if you have any other queries, please feel free to contact us at email@example.com.
WHAT IS OUR RETURNS/REFUND POLICY?
We hope that you will be delighted with your Glossed By Claire purchase. However, if you are not completely satisfied with it, we will gladly offer a refund on the goods less the cost of sending the item to you once the items are returned to us within 14 days from date of delivery.
For more information on our returns and refunds policy please visit here:https://www.glossedbyclaire.com/policies/refund-policy
If you have any queries in relation to your purchases please feel free to contact us at firstname.lastname@example.org.